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Help Desk Done Right.

Improve employee satisfaction, avoid staffing problems, and reduce support costs.
24x7x365 dedicated US-based Help Desk support

Who We Are:

As an remote-focused Help Desk outsourcing agency, we act as an extension of your business providing tech support for user issues (L1) and technical issues (L2, L3) related to IT infrastructure and applications.

Who We're a Perfect For

We're a perfect fit for companies who don't have an internal tech support presence, or require additional tech support to augment their efforts.

Who supports employee tech support requests?
Examples may be when an employee gets locked out of their gmail/O365 account or other business apps such as Slack, Monday, Zoom, Calendly and others.

Who handles onboarding and off boarding of employees?
For example, imaging laptops for new employees, onboarding employees to buisness apps such as gmail/O365,Slack, Monday, Zoom, Calendly and others.

Who off boards employees and how are laptops managed?
For example, wiping laptops and managing laptop inventory.

Your Branded Support Portal
at no extra cost

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As a client, you'll get a company-branded portal allowing employees to:

 

  • Submit tech support request questions

  • Access a centralized  Knowledge Base managing key SOPs and docs

  • Access and manage support tickets in real time

What Your Dedicated Support Engineer Provides:

24X7X365 Help Desk Support

Employee Onboarding & Offboading

App Licence Management

Physical Device Management

Managed O365/Google Gmail

Ready to Talk?
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